Toys'R'Us, Inc. Toys R Us Express Dept Supervisor (W/Keys) Express in Branson, Missouri

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Description

At Toys“R”Us, Inc., we’re on a mission to be the best toy and baby retail company in the world! And that means we are laser-focused on delivering joy to kids of all ages, while providing our customers outstanding value and service whenever, wherever and however they choose to shop with us.

But we can’t do it alone. We need everyday “superheroes” to help us succeed.

Whether you’re an enthusiastic toy collector, gaming guru, grandparent (or mom, dad, aunt, uncle, godparent) of some pretty awesome kids, student or someone looking for a fun place to work, then we’re looking for you!

Join more than a team – become part of the “R”Us family and help bring huge smiles to the faces of kids everywhere. To learn more about who we are and what we’re all about, visit at or check out our YouTube channel to hear straight from the source – our valued Team Members themselves!

Job Summary:

The Express Store Supervisor will report directly to the Express Store Team Leader and will be responsible for all aspects of the operation in the Store Team Leader's absence.

Description of duties and task essential job functions:

  • Evaluate associate's performance and coach them on performance-related problems and on their general development. (N/A)

  • Provide training to associates on a one-to-one basis on Guest service, Product knowledge, Merchandising, selling skills, safe merchandising techniques and use of equipment.

  • Motivate associates, foster teamwork and champion change when it occurs.

  • Cultivate and role model best-selling and service practices. Actively engage guests at all times and ensure associates are doing the same.

  • Drive sales though activities such as guest engagement, product demonstrations, and suggestion selling in order to maximize the value of each guest visit.

  • Ensures proper merchandising and signage of all sales floor areas, at all times.

  • Supervises unloading of all trucks and flow of merchandise to sales floor or storage as appropriate.

  • Preserve Company assets by controlling shrink, labor costs & risk exposure

  • Ensure proper opening and closing of location according to store scheduled hours, including store recover and activating/deactivating the location alarm (if applicable)

  • Ensure all transactions are accounted for through the proper handling of all cash, receipts, and reports. Ensure that night deposit is made in a timely fashion.

  • Ensure all fixtures are in good repair and are set properly per fixture plan.

  • Act as a role model of appropriate loss prevention/risk management behavior and ensure associates are effectively trained in these areas.

  • Execute all initiatives per Company SOP

  • Other tasks and duties as assigned

Required Knowledge, Skills and Abilities:

Adapt and Learn

  • Champion/manage Change

  • Self Development

  • Demonstrate adaptability


  • Foster open communication

  • Build relationships

Drive for Results

  • Drive execution

  • Lead courageously

Focus on Guest

  • Provide superior levels of guest engagement

Problem Solving

  • Use Sound judgment

  • Apply Technical/functional expertise

Talent Enhancement

  • Coach & develop people

  • Leverage individual and cultural diversity

Working Together

  • Inspire Trust

  • Create a positive workplace environment

Required Qualifications:

  • Exceptional leadership, communication & training skills

  • Ability to handle/prioritize multiple projects

  • Able to identify others' strengths & assign work accordingly

  • Passion for Guest Service

  • Product knowledge

  • Results ownership

  • Organization knowledge - know the business. Use technical/functional expertise.

  • Commitment to delivering the promises we make in our Mission Statement

**Please note that we recruit for this position on an on-going basis in order to build a talent pool of potential candidates. When a position becomes available, we will review applicants at that time. Due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted. Thank you for your interest in Toys"R"Us! Stay connected with us on Facebook, LinkedIn, Instagram, Twitter & YouTube @ToysRUsCareers.

Toys"R"Us is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status or any other basis prohibited by law.

Toys“R”Us recognizes that its team members are its greatest asset and is committed to developing high-performing, highly engaged and diverse talent. The company offers various employment opportunities, ranging from internships to top management positions at the company’s Global Resource Center in Wayne, New Jersey. In addition, job seekers can explore positions at Toys“R”Us and Babies“R”Us stores and distribution centers coast-to-coast.