Toys'R'Us, Inc. Toys R Us Order Management Coordinator in Kissimmee, Florida

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Description

At Toys“R”Us, Inc., we’re on a mission to be the best toy and baby retail company in the world! And that means we are laser-focused on delivering joy to kids of all ages, while providing our customers outstanding value and service whenever, wherever and however they choose to shop with us.

But we can’t do it alone. We need everyday “superheroes” to help us succeed.

Whether you’re an enthusiastic toy collector, gaming guru, grandparent (or mom, dad, aunt, uncle, godparent) of some pretty awesome kids, student or someone looking for a fun place to work, then we’re looking for you!

Join more than a team – become part of the “R”Us family and help bring huge smiles to the faces of kids everywhere. To learn more about who we are and what we’re all about, visit at or check out our YouTube channel to hear straight from the source – our valued Team Members themselves!

The Seasonal Order Management Coordinator is responsible for leading a team in maintaining the standards and expectations as outlined in the Seasonal Order Management Coordinator Routine Action Plan. This position is expected to perform a wide variety of activities aimed at driving fulfillment of orders and promoting and managing the training and development of associates that deal with Order Management activities. The SOM Coordinator is a temporary full time position (requires full time availability during season) working the overnight shifts. This position reports directly to the Assistant Store Manager and is expected to coordinate and deliver department training to associates. The SOM Coordinator will spend the majority of their time managing and processing the fulfillment of all orders through all Order Management channels, while ensuring SLA is met and procedures are followed.


  • Ensures proper processing of all Order Management activities (see below)

  • Manages all Order Management reporting and follow up

  • Promotes department goals:

  • Sales & profit

  • Guest service excellence

  • SLA (Service Level Agreement) / Fill Rate

  • Trains all Team Members on all Order Management activities, such as:

  • Guest Fulfillment Systems (GFS)

  • In Store Pick Up (ISPU)

  • Alternate Store Pick Up (ASPU)

  • Ship from Store (SFS)

  • Ship to Store (S2S)

  • Layaway

  • Rain Checks

  • Store Ordering System (SOS)

  • Pre-sells

  • Exhibit an ownership attitude by promoting partnerships with store management.

  • Proficient in decision making and problem solving skills

  • Able to effectively follow-up with Team Members as needed and provide appropriate feedback

  • Performs eLearning coaching verifications with all Team Members.

  • Conduct training for administrative procedures:

  • Intranet

  • Inventory screens

  • RF applications

  • Provide input and assistance to Store Manager in motivating, evaluating, coaching and counseling Team Members.

  • Involved in scheduling for department Team Members; provides feedback and suggestions to management team to optimize department coverage.

  • Review e-mail, Impact Planner, Order Management Dashboard, “R” Numbers, ISPU Customer Service report, sales reports and metrics (GFS, S2S, Raincheck, RF alerts).

  • Execute all safety and Asset Protection standards. Responsible for incorporating training programs and business objectives.


  • BOH Certified

  • Exceptional leadership, communication & training skills

  • Ability to handle/prioritize multiple projects

  • Able to identify others’ strengths & assign work accordingly

  • Able to effectively problem solve and follow up as needed

  • Passion for Guest Service, product knowledge and results ownership

  • Organization knowledge – know the business. Use technical/functional expertise.

  • Commitment to delivering the promises we make in our Mission Statement

  • Ability to lift up to 25 pounds

  • Ability to climb ladders, up to 12 feet

**Please note that we recruit for this position on an on-going basis in order to build a talent pool of potential candidates. When a position becomes available, we will review applicants at that time. Due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted. Thank you for your interest in Toys"R"Us! Stay connected with us on Facebook, LinkedIn, Instagram, Twitter & YouTube @ToysRUsCareers.

Toys"R"Us is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status or any other basis prohibited by law.

Toys“R”Us recognizes that its team members are its greatest asset and is committed to developing high-performing, highly engaged and diverse talent. The company offers various employment opportunities, ranging from internships to top management positions at the company’s Global Resource Center in Wayne, New Jersey. In addition, job seekers can explore positions at Toys“R”Us and Babies“R”Us stores and distribution centers coast-to-coast.