Toys'R'Us, Inc. Sr. Product Manager in New York

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Description

The Senior Ecommerce Product Manager – Path to Product is passionate about building digital experiences that customers love. Reporting into the Director, Digital Product Management, you will join a dynamic environment and work with cross-functional teams to design, build, roll-out, and optimize products that deliver the company’s vision and strategy.

This role is responsible for developing new consumer-facing digital products for Toys“R”Us and Babies“R”Us’ ecommerce sites across desktop, tablet and mobile. This involves significant collaboration across marketing, merchandising, store operations, IT and other stakeholders to define and build products from existing ideas and help to develop new ideas based on customer research and industry trends.

Working alongside of team of other Senior Product Mangers, this role is focused on delivering product enhancements that promote revenue growth and conversion optimization. This role manages a product manager who is a direct report, external 3rd party partners, internal communications between the development, operational, marketing and IT teams, as well as the delivery of all elements associated with the program to ensure successful product launches and continued optimization.

Key Responsibilities:

  • Develops and maintains the global ecommerce platform portfolio supporting all digital device types including desktop, tablet and mobile with a focus on the path to purchase, e.g. site search optimization, category navigation, homepage, product pages, etc

  • Supports the digital portfolio for all consumer facing digital solutions

  • Provides leadership, motivation and hands-on direction to their Product Manager(s) that report to them.

  • Cultivate a fast-moving, results-driven culture that also prioritizes continued learning.

  • Define product KPI’s and monitor post-launch results to measure success and find opportunities for optimization

Here Is What You Will Do

  • Lead a cross-functional software development team focused on clearly defined objectives

  • Collect inputs, facilitate collaboration and creative problem solving

  • Converge ideas into development plans and own final decisions

  • Develop and evolve a process that fits the team

  • Communicate product roadmaps and outcomes of your product work

  • Develop clear plans for teams via specifications and timelines

  • Provide simple and consistent feedback to broader organization

  • Respond to feedback and negotiate trade-offs

  • Research product domain to build successful products

  • Leverage analytics, experiments, data and research to inform product direction

  • Understand our web-technology and stack in order to make trade-offs against complexity

  • Learn about the customer, understand what drives them and what we need to build to make them more successful

The Following Should Describe You:

  • User-centric view of design. You have strong instincts and opinions, but believe that the best solutions come from observation and iteration. You can balance commercial goals and people goals.

  • Work well with people. An important part of the role is working closely with customers, User-Experience and Interaction Designers, engineers and business stakeholders to develop and deliver experiences that are successful for users and the business.

  • Technically literate. You understand your medium and rely on best-practices to build the best solutions for web.

  • Good storyteller. You are comfortable organizing your thoughts and findings; you can prepare that information and share with others.

  • Curious, learner. You are confident in what you know, but stay objective based on learnings. You can admit what you don’t know and are excited to continue to grow.


  • Ability to develop agile epics, themes and user stories to support business requirements

  • Understanding of software testing methodologies and software development life cycle process

  • 12-15 years of experience as a product manager or business analyst supporting consumer facing e-commerce solutions

  • 5+ years of experience with supporting development of mobile products (native apps or mobile web)

  • 12-15 years of experience in creating scope documents, functional business requirement specs and use cases

  • 12-15 years of experience in user acceptance testing (UAT), usability testing, and A/B testing

  • Extensive understanding of retail ecommerce landscape

  • Understanding of A/B testing methodologies, design and execution

  • Understanding of web technology fundamentals

  • Strong communication, interpersonal, analytical and problem-solving skills

  • Excellent writing, speaking, and presentation skills

  • Ability to work effectively with and present to individuals at all levels

  • Experience with Scrum/Agile software development methodology a + Knowledge of site analytics tools such as Adobe Analytics or Google Analytics

  • Ability to work independently to diagnose problems, analyze issues, identify and evaluate options and communicate results clearly with a focus on improving process and quality results

  • Self-motivated, resourceful and creative mindset

  • Systematic and organized methodology

  • Keen attention to detail

  • Strong verbal and written communication skills

  • Ability to multi-task and prioritize independently

  • Team player and consensus builder

  • Bachelor’s degree (MBA preferred)

Toys"R"Us is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status or any other basis prohibited by law.

Toys“R”Us recognizes that its team members are its greatest asset and is committed to developing high-performing, highly engaged and diverse talent. The company offers various employment opportunities, ranging from internships to top management positions at the company’s Global Resource Center in Wayne, New Jersey. In addition, job seekers can explore positions at Toys“R”Us and Babies“R”Us stores and distribution centers coast-to-coast.