Toys'R'Us, Inc. Regional Human Resources Director - Western Region in Rialto, California

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Description


The Regional Human Resources Director (RHRD) is responsible for the development and engagement of a knowledgeable workforce that drives results through leadership and execution, with customers as a priority. The RHRD will partner as a trusted advisor to the Regional Vice President (RVP), providing HR leadership over their respective region, serving as an advisor in the areas of Staffing, Development, Retention, and Brand. The RHRD is also responsible for coaching and developing a team of Regional Human Resource Business Partners (RHRBP). This is accomplished through a focus on enhancing talent, promoting an environment of open and honest communication, and acting as an advocate for the key focus areas of the team. The RHRD will emphasize a team-oriented culture dedicated to quality, continuous improvement, and exceptional performance.


  • Staffing - The Regional Human Resource Director will work collaboratively with the RVP and regional team to ensure that staffing levels are met with a focus on increased team member success, retention, and commitment through better staffing and on-boarding. Key staffing areas of responsibility include:

  • Utilizing Talent Assessment and Succession Planning to prepare for and hire in front of need;

  • Utilizing Campus Recruiting as a key pipeline for talent into the company;

  • Ensuring that all hiring includes the use of Realistic Job Previews and Competency based behavioral interviewing processes;

  • Monitoring the use of and effectiveness of the On-boarding process.

  • Development - The Regional Human Resource Director will play an integral role in building a high performing Regional team, focused on leadership and career development. Key areas of responsibility include:

  • Serving as advisor to the RVP and other Operational Partners in the areas of talent development and consistent application of policies and procedures;

  • Ensuring that the Human Resource team, Regional Human Resource Business Partners, and Human Resource Department Supervisors (HRDS) have the tools and support needed to provide appropriate Human Resource support in the region;

  • Supports the company’s operational initiatives through a training and development curriculum which provides the tools needed to ensure success;

  • Ensuring that, through a learning culture, the company's commitment to talent and development will translate to delighted customers and a competitive selling environment.

  • Retention - The Regional Human Resource Director will create a culture where Team Member engagement is high and "R Us" is viewed as an employer of choice. Key areas of responsibility include:

  • Supporting various efforts to increase communication and trust within the Region. This includes the execution of the annual Team Member Engagement Survey ensuring follow up on commitments and action planning;

  • Supporting Team Member Engagement Survey administration and focus groups to monitor pulse in the stores; ensuring follow up on commitments and action planning process;

  • Ensuring commitment to consistency and follow-up in performance coaching and the corrective action process throughout the region;

  • Championing the company's position as employer of choice and commitment to maintaining its union free status and environment;

  • Maintaining a regular travel schedule throughout the region, the RHRD will ensure that they and their team are visible and approachable advocates for the company and Team Member.

  • Brand - The Regional Human Resource Director will strive to create a "Great Place to Work" culture that is driven by the companies Mission and Guiding Principles. Key areas of responsibility include:

  • Acting as steward and representative, the RHRD models the company's commitment to its Mission and Guiding Principles, coaching others to do the same.

  • Fostering a culture where "Playing to Win" and the "One Company" attitude drive results and is recognized and rewarded.


  • Bachelor's Degree or equivalent job experience. 7 - 10 years of progressively more responsible positions in human resources; preferably in a similar industry

  • Comprehensive knowledge required: Human resource principles, techniques and procedures, as well as strategies to assess and resolve human resource issues. Applicable human resource-related statutes and regulations, such as the ADA, ADEA, COBRA, FMLA, FLSA, HIPAA, OSHA and Title VII of the Civil Rights Act of 1964.

  • Desirable qualifications include: Proven ability to interact with all levels through consultative, partnering, facilitating, and influencing/negotiating skills. Experience in supervising and managing a professional staff. Basic skills in Negotiation and Business Analyses (margin analysis, cost modeling, and performance management skills). Advanced skills in Microsoft Excel; intermediate skills in Word; and basic skills in PowerPoint and Outlook. Intermediate understanding of ORACLE and SQL. Basic understanding of JDA software and Report Builder.

  • Please note this position includes approximately 75% travel.

Toys"R"Us is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status or any other basis prohibited by law.

Toys“R”Us recognizes that its team members are its greatest asset and is committed to developing high-performing, highly engaged and diverse talent. The company offers various employment opportunities, ranging from internships to top management positions at the company’s Global Resource Center in Wayne, New Jersey. In addition, job seekers can explore positions at Toys“R”Us and Babies“R”Us stores and distribution centers coast-to-coast.