Toys'R'Us, Inc. Agile Scrum Master / Project manager in Wayne, New Jersey

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Description

Reporting to the Director, Project Management Office, the Project Manager / Scrum Master will lead assigned smaller and/or mature projects and initiatives for our Digital PMO. This individual has an understanding of and experience in project management, customer service and Digital best-practices within an Agile environment. The work includes leading and driving department or strategic enterprise level projects to improve our domestic or international digital capabilities as well as supporting our product development process. This role collaborates with various cross-functional teams, business units and stakeholders at various levels in the organization. This position requires a strong attention to detail, excellent teamwork skills, as well as the ability remove blockers and obstacles while driving projects to success.


  • Understand project/program escalations paths and proactively and effectively log/track/communicate Issues (escalate), risks (mitigate), assumptions (clarify), actions (track to closure), decisions (help arrive at & communicate).

  • Builds relationships across Product, Portfolio, IT, finance teams both at working and leadership level to influence positive outcomes in resolving bottlenecks/constraints.

  • Works with Product Owner to define project scope and objectives.

  • Monitors the product/program/project from initiation through delivery, interfacing with customer on all matters.

  • Conducts project meetings and is responsible for project deliverables.

  • Sets and runs effective recurring status meetings with the product, portfolio and delivery managers.

  • Efficiently fields questions from the product, portfolio teams, as well as track any issues to resolution.

  • Provides a single point of contact for projects.

  • Identifies and tracks any external dependencies and help remove blockers proactively.

  • Recommends/takes action to direct the analysis of and solution to problems.

  • Plans and directs schedules as well as project budgets.

  • Ensures deliverables meet project requirements.

  • Reviews deliverables with business stakeholders and incorporating their feedback.

  • Manages 3rd-party relationships as needed.

  • Oversees User Acceptance Testing and final sign-off.

  • Conducts post-mortems on projects and disseminate conclusions to the rest of the team.


  • Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or other related field preferred

  • Experienced with managing Agile projects. Hands-on/direct experience working with Scrum/Kanban teams:

  • 2-4 years’ experience as a Scrum Master or Agile Project Manager

  • 4-6 years’ experience working in Web-based and/or SaaS application development teams

  • Proficient with MS Office tools including Project, Visio

  • Strong understanding of web development and QA processes

  • Familiarity ATG technology a plus

  • Demonstrate a high level of initiative and be a self-starter, solution seeker

  • Must be extremely resourceful and enthusiastic

  • Display a capacity to learn quickly and responds well to changes and opportunities

  • Focus and understanding of customer needs, always place the customer first

  • Possess strong verbal and written communication skills

  • Comfortable leading meetings and engaging with group business heads.

  • Proven ability to multi-task in a fast paced environment, delegate with a clearly defined responsibility and organize work well. Can be relied upon the meet schedules and deadlines.

  • Must be a hands on and independent, overseeing the entire project deliverables and resources; and report back to the senior management team

  • Demonstrate broad knowledge of Global direct to consumer and ecommerce business processes

  • Scrum Master experience including recent experience within ecommerce environments working with consumer facing web applications; retail a plus

  • Experience managing large, dynamic teams in fast paced environments

Toys"R"Us is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status or any other basis prohibited by law.

Toys“R”Us recognizes that its team members are its greatest asset and is committed to developing high-performing, highly engaged and diverse talent. The company offers various employment opportunities, ranging from internships to top management positions at the company’s Global Resource Center in Wayne, New Jersey. In addition, job seekers can explore positions at Toys“R”Us and Babies“R”Us stores and distribution centers coast-to-coast.