Toys'R'Us, Inc. Analyst, Omni Channel Analytics in WAYNE, New Jersey


The Omnichannel Performance Analyst is responsible for monitoring and problem solving key performance metrics to ensure business objectives and customer facing KPIs are met. In addition, this role is responsible for supporting the development of mid and long term strategic capacity planning. The position supports the Order Allocation Process for all of Dot Com developing strategies that influence capacity management and have a direct result on costs as well as customer experience.

The analyst leads key metric review meetings. They will need to partner will both internal and external partners to highlight key focus areas around performance, such as speed to customer, fill rates and growth objectives. Key business partners are S&OP, Finance, Distribution, IT as well as external Order Management vendors.

Develop, monitor and analysis key customer metrics for Dot Com. Provide insights into root cause analysis with continuous improvement focus. Work with cross functional partners to identify improvement and prioritization.

Lead weekly cross functional team meetings on key performance indicators. Monitor trends, track and monitor follow ups and provide insight on root causes.

In season, manage reporting on SC fulfillment for Dot Com – providing frequent daily updates and projections on key KPIs and hot spots.

Provide and/or support ad-hoc analytics on potential opportunity areas across SC Dot Com.

Support analytics for Mid-term and Long Term Rough Cut Capacity planning between channels for dot com. Working with finance, S&OP, stores and distribution to ensure growth objectives can be met and providing analytical support for scenario development.


Bachelor’s in Supply Chain or Business related field is required

3 years experience of Supply Chain, Omni-channel Operations, or Transportation Management

Heavy analytical skills required, with ability to analyze large amounts of data to actionable insights.

Job Function: Store Operations
Primary Location: USA-NJ-Wayne
Schedule: Full-time
Organization: Headquarters
Job Type: Standard
Education Level: Bachelor's Degree
Brand: Toys 'R' US
Req ID: 81861