Toys'R'Us, Inc. Toys "R" Us and Babies "R" Us Department Supervisor (Back of House) in South Elgin, Illinois

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Description

The Back of House (BOH) Department Supervisor is responsible for working with team members on maintaining the standards and expectations as outlined in our BOH Manual. This position is expected to perform a wide variety of activities aimed at driving sales, in-stocks, achievement of Key Performance Indicator goals and managing the training /development of team members in their department.

The BOH Department Supervisor is a full time position and requires full availability including early morning, evening and weekend shifts. This position reports directly to the Assistant Store Manager of Operations.

BOH Department Supervisors will spend the majority of their time managing the truck, replenishment and Order Management process, maintaining storeroom standards as well as supporting all BOH related tasks that include: In-Stock Integrity Walk, managing SIS reports and replenishment processes.


  • Performs daily walk of department

  • Promotes department goals

  • Key Performance Indicators

  • Sales & profit

  • Customer service excellence

  • Trains all team members on BOH and Replenishment standards

  • Truck unloading

  • SIS Reports

  • Off-hours stocking

  • Mid-day replenishment

  • In-Stock Integrity Walk

  • Bay maintenance

  • In-store pick-up (ISPU), Ship from Store (SFS), Order Management System (OMS)

  • Exhibit an ownership attitude by promoting partnerships with store management.

  • Deliver excellence in customer service.

  • Ensures all Team Members are knowledgeable on BOH systems and processes.

  • Conduct training for BOH procedures

  • Intranet

  • SIS

  • RF applications

  • OMS

  • Provide feedback and input to Assistant Store Manager on development of department initiatives and plans.

  • Provide input and assistance to Assistant Store Manager in motivating, evaluating, coaching and counseling team members.

  • Involved in scheduling for department team members; provides feedback and suggestions to management team to optimize department coverage

  • Review sales reports and key performance indicators (Truck Processing, NOF Alert, Replenishment, Item Discrepancy, Bay Audit, and Bay Accuracy)

  • Communicate all Ad Events, promotions, Impact Planner projects and special events for each department team members (in addition to planning boards).

  • Execute all safety and Asset Protection standards. Responsible for incorporating training programs and business objectives.

  • Act as MOD per store MOD Schedule, when applicable.

Primary Leadership Competencies:

Talent Development

  • Self and Team development

  • Demonstrate adaptability

  • Inspire trust

Problem Solving

  • Use sound judgment

  • Apply technical/functional expertise

Drive Execution

  • Champion/manage change

  • Drive for Results

  • Drive for results

  • Lead courageously

Team Work

  • Foster open communication

  • Build relationships

  • Coach & develop people

  • Leverage individual and cultural diversity

Required Qualifications

  • Exceptional leadership, communication & training skills

  • Ability to handle/prioritize multiple projects

  • Able to identify others’ strengths & assign work accordingly

  • Passion for customer service

  • Product knowledge

  • Results ownership

  • Organizational knowledge –know the business.

  • Use technical/functional expertise, analytical skills

Essential Physical Abilities:

Walking/Moving - Constant

  • Flat surfaces from point to point

Standing/ Ability to remain stationary - Constant

  • All work performed on feet

Sitting - In-frequent

Stooping - Frequent

  • To pick up cartons at floor level

Reaching - Frequent

  • To height of 6 feet for stocking or storage

Lifting - Frequent

  • Up to 25 lbs., up to 50 repetitions per hour to a height of6 feet (stock shelves)

Hand Dexterity - Frequent

  • Must be able to use at least one hand to grasp and handle product.

Verbal - Constant

  • Must be able to give direction and assign specific tests

Pushing/Pulling - Frequent

  • Move hand jacks from place to place

Carrying - Frequent

  • Up to 50lbs., up to 10 feet

Climbing - Frequent

  • Ladders/stairs up to height of 12 feet

Vision - Constant

  • Read labels, recognize boxes, safety in working

Hearing - Constant

  • Safety signals

Toys"R"Us is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status or any other basis prohibited by law.

Toys“R”Us recognizes that its team members are its greatest asset and is committed to developing high-performing, highly engaged and diverse talent. The company offers various employment opportunities, ranging from internships to top management positions at the company’s Global Resource Center in Wayne, New Jersey. In addition, job seekers can explore positions at Toys“R”Us and Babies“R”Us stores and distribution centers coast-to-coast.